shipping policy

SHIPPING POLICY

Order Processing

At Wilson Wardrobe, every order is handled with care to ensure quality and accuracy.

Please allow 1 to 3 business days for order processing before shipment. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is between 5 and 15 business days, depending on your location.

We work with reliable shipping partners to ensure your order arrives safely. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Fees

We offer free shipping on all orders. There is no minimum purchase required, and your order will be delivered directly to your address at no additional cost.

Order Placement

Select your items and add them to your cart.

Proceed to checkout and carefully review your shipping details before completing your order.

All payments are processed through a secure, encrypted system to protect your information.

After placing your order, you will receive a confirmation email with your order details.

Delays and Availability

Delivery times may vary during busy periods or due to circumstances beyond our control, such as carrier delays or customs processing.

We do our best to ensure timely delivery and will keep you informed if any delays occur.

Customer Support

If you need assistance or have questions about your order, please contact us at info@wilsonwardrobe.com. We are happy to help.

Shipping Insurance

We offer optional shipping insurance for added peace of mind.

With shipping insurance, your order is protected in the following cases:

Lost packages
If your order is lost in transit or does not arrive, we will send a replacement at no additional cost.

Damaged packages
If your order arrives damaged, we will replace the affected items free of charge.

How It Works

You can add shipping insurance during checkout.

If there is an issue, contact us within 7 days of delivery or expected delivery.

Provide relevant details such as photos for damaged items or tracking information for lost packages.

Once approved, a replacement will be sent.

What Is Not Covered

Incorrect or incomplete shipping addresses provided by the customer

Packages marked as delivered but lost or taken after delivery

Delays caused by shipping carriers or customs procedures